We strive to deliver the best practices for both our clients and staff. We respect the time of each person. With regards to all persons alike, we have to maintain a level of communication that can be easily understood. With that, our policies, procedures, protocols, are set in place to consistently deliver the best service possible. These are subject to change and be updated as needed.
Booking Appointment Protocol
All scheduled appointments must consist of the information for the person being serviced. If you are scheduling for someone other than yourself, please be certain to have required client information when scheduling, to include charge card information.
Numerous rescheduling and canceling of appointments will result in client online scheduling being denied. More than 2 consecutive reschedules will result in the deposit being forfeit and used as a retainer fee. For persons who are denied to book online due to scheduling abuse, will still have the opportunity to schedule "day of" services but will be required to provide payment for full service in advance; the payment will be non refundable with no acceptations.
A service deposit for each service is required for ALL NEW CLIENTS & CLIENTS WHO HAVE HAD MULTIPLE CANCELATIONS OR NO-SHOWS; this will be applied to the total cost of your appointment. This amount will be forfeit and used as a retainer if your appointment is not canceled/rescheduled according to our policy. Please read the email that our business sends out after you book. It has important information about our location and your appointment scheduled time.
Canceling any portion of services within the 24 hours grace period or upon spa arrival, is still considered same day cancellation of such appointments. This adjustment results in the cancellation or retainer fee being applied to that appointment service. Last minute cancellations prevent other clients from scheduling. All cancellation, deposit, or retainer fees are based on each service price.
If you anticipate being later than the 15 minute grace period, you may be required to reschedule in order to prevent the next customer from being delayed. It is recommended you call us to be advised if in this situation. If we are unable to service you, a cancellation fee will be charged or deposit will be forfeit and used as a retainer fee. If you arrive late but within your 15 minute grace period, your service could potentially be modified.
Cancellation of services which are 1 HOUR OR LONGER will require 48 Hours notice in the event you need to reschedule or cancel the appointment. If you are unable to meet this timeframe, this will result in the cancellation or retainer fee being applied to that appointment service. No Exceptions. If we are unable to charge the card on file the day of your scheduled service, any future scheduling of services will not be permitted and is noted within our system until the balance is completely paid.
No Call- No Show
No Call, No Shows will be charged 100% of the service. If we are unable to charge the card on file, future scheduling will not be permitted and any balance must be cleared before scheduling again. Thereafter, all appointments scheduled will a require a deposit indefinitely.
No Call, No Shows are defined as any appointment that has PASSED the 15 minute grace period in which the said person has not made any communication to the staff.
We do not offer cash refunds or refunds of any kind including our professional training courses. We will allow a store credit for rescheduled or canceled appointments as long as they are within the company policies and can be rescheduled within 45 days of cancelled appointments.
Our goal is to provide a wonderful customer service experience! We understand that we may not be for everyone and we respect our guest's right to give us a try without the pressure to buy products or services and/ or remain on our mailing list for our newsletter.